Returns & Refunds Policy

At Wear the Wolf, every hoodie, hat, and garment is more than clothing — it represents strength, brotherhood, and support for our Fund a Warrior program. As many of our products are custom-made, please review our policy carefully.

Overview

Our refund and returns policy lasts 30 days. Items are eligible for return only if they are defective, damaged, or incorrect. Change-of-mind returns or incorrect sizing are not accepted for custom items.

Non-returnable Items

• Gift cards
• Sale items
• Personalized/custom items (unless faulty)
• Downloadable products

Refunds

After we receive and inspect your return, we’ll notify you by email regarding approval. Approved refunds are processed to your original payment method within 5–10 business days.

Late or missing refunds:

• Check your bank account again.
• Contact your credit card company — posting times may vary.
• Contact your bank — processing times may vary.

If you still haven’t received your refund, contact Hello@coastlinedesign.uk.

Exchanges

We replace items only if defective or damaged. Email Hello@coastlinedesign.uk with your order number and photos of the issue for exchange instructions.

Shipping Returns

Contact Hello@coastlinedesign.uk before shipping to confirm eligibility and receive the return address. Return shipping costs are your responsibility and non-refundable. For higher-value items, consider using a trackable service or purchasing shipping insurance.

Need Help?

Questions regarding returns, refunds, or exchanges? Contact us at Hello@coastlinedesign.uk.